Privacy Policy

1. Your Privacy Rights

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. Throughout this Privacy Policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user. This Privacy Policy applies to the website of Perfection Cleaning Solutions LLC ("PerfectionCleaning NYC", "PerfectionCleaning") and all related sites, applications, and services regardless of how you access or use them.

2. Scope and Consent

You accept this Privacy Policy when you sign up for, access, or use our services, including, but not limited to, our technologies, processes, or functions offered on our website and all related sites, applications, customer service team, cleaners, and third-party vendors, all of which we refer to simply as the "Services." This Privacy Policy is intended to govern the use of the Services by our users (including, without limitation those who use the Services in the course of their trade or business) unless otherwise agreed through contract. We may amend this Privacy Policy at any time by posting a revised version on our website.

3. Collection of Personal Information

We collect the following types of personal information in order to provide you with the use of the Services, and to help us personalize and improve your experience.

A. Information We Collect Automatically

When you use the Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes, but is not limited to, the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information. We also collect anonymous information through our use of cookies and web beacons.

B. Information You Provide to Us

We may collect and store any information you provide us when you use the Services, including when you input or add information on a web form, add or update your account information, participate in community discussions, chats, or dispute resolutions, or when you otherwise correspond with us regarding the Services. When you use the Services, we also collect information about your transactions and your activities. In addition, if you open a PerfectionCleaning account or use the Services, we may collect the following types of information:

• Contact information, such as your name, address, phone, email and other similar information.
• Financial information, such as the full bank account numbers and/or credit card numbers that you link to your PerfectionCleaning account or give us when you use the Services.
• Detailed personal information such as your date of birth or national ID number.

C. Information from Other Sources

We may also obtain information about you from third parties such as credit bureaus and identity verification services. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook, Instagram, Twitter). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your PerfectionCleaning account and authorizing PerfectionCleaning to have access to this information, you agree that PerfectionCleaning may collect, store and use this information in accordance with this Privacy Policy.

D. Information Collected from Our Services

We may collect information, such as, but not limited to, taking photos and recording videos before, during, and after the Services. If collected, this information will be used to check quality assurance, to assess safety issues, and/or to address Services-related concerns.

E. Using Your Mobile Device

We may offer you the ability to connect with the Services using a mobile device, either through a mobile application or via a mobile optimized website. When you download or use our mobile applications, or access one of our mobile optimized sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device's setting's menu.

4. How We Use the Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

• provide our Services;
• process transactions and send notices about your transactions;
• verify your identity, including during account creation and password reset processes;
• resolve disputes, collect fees, and troubleshoot problems;
• manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;
• improve the Services by customizing your user experience;
• provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences;
• contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging;
• perform creditworthiness and solvency checks.

5. Marketing

We may combine your personal information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by emailing us at hello@perfectioncleaningnyc.com, or by following the directions that may be provided within the communication or advertisement.

6. How We Use Cookies and Similar Technologies

When you access our website or use our Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, e-tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to better serve you as a customer – for example, we may use these to customize Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and Services.

7. How We Protect and Store Personal Information

We store and process your personal information on our computers in North America and elsewhere in the world where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

8. How We Share Personal Information with Third Parties

We may share your personal information we collect from you, including your name, contact details, and transactions and activities, with:

• companies that we plan to merge with or are acquired by;
• law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process when we need to do so to comply with law;
• service providers to enable them to support our business operations, such as fraud prevention, operations, marketing, customer service and technology services;
• other third parties with your consent or direction to do so.

9. How You Can Access or Change Your Personal Information

You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and profile. You can also close your account through the PerfectionCleaning website or by emailing us at hello@perfectioncleaningnyc.com. If you close your PerfectionCleaning account, we will mark your account in our database as "Inactive," but may retain personal information from your account for a certain period of time.

10. How You Can Contact Us about Privacy Questions

If you have questions or concerns regarding this Privacy Policy, you should contact us by email at hello@perfectioncleaningnyc.com or by phone at (917) 396-5820.