Terms of Service

Welcome!

We are Perfection Cleaning Solutions LLC ("PerfectionCleaning NYC", "PerfectionCleaning"), and we're thrilled you've decided to use our services, including, but not limited to, our technologies or functions offered on our website and all related sites, applications, customer service team, cleaners, and third-party vendors, all of which we refer to simply as the "Services."

These Terms of Service (which we call the "Terms") are just so you'll know the rules that govern our relationship with you. Although we've done our best to strip the legalese from the Terms, there are places where these Terms may still read like a traditional contract. There's a good reason for that: these Terms form a legally binding contract between you and PerfectionCleaning, so please read them carefully.

1. Authority

By using the Services, you state that:

• you can form a binding contract with PerfectionCleaning;
• you will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations; and
• you understand that PerfectionCleaning is protected by relevant trademark and copyright laws.

If you are using the Services on behalf of a business or some other entity, you also state that you are authorized to grant all licenses set forth in these Terms and to agree to these Terms on behalf of the business or entity.

2. Services

A. Our Services Generally

PerfectionCleaning agrees to provide you with the Services and you agree to pay the quoted price for the Services, unless otherwise agreed to in writing.

B. Cleaning Supplies and Equipment

We bring our own supplies and all the equipment needed to clean your apartment, including EPA-registered disinfectants, vacuum cleaner, and wet/dry mop. That said, there are a few specialty items we don't carry. Unless specifically stated in writing by PerfectionCleaning, we do not provide:

• traditional mop and bucket (we use a wet/dry mop);
• step stool;
• toilet brush; or
• specialty products, including, but not limited to:
  • heavy-duty bathroom cleaners;
  • wood cleaners;
  • bleach; or
  • stainless steel cleaners.

If you'd like us to use any of these specialty products, just leave them out in plain view with instructions. We're happy to use your preferred products when available. In addition, PerfectionCleaning requires that you have running water in order to properly perform our Services.

C. Perfect Clean Guarantee

"We get it right or we make it right." This Section 2(C) explains what we mean by that.

If you're not satisfied with your original clean ("Original Clean"), you can request ("Reclean Request") a free reclean ("Free Reclean") either by email (hello@perfectioncleaningnyc.com) or by phone (917) 396-5820 as long as the Original Clean was completed within the past 48 hours of the Reclean Request and the Free Reclean is scheduled and completed within 72 hours of the Reclean Request.

In addition, the following types of appointments or items are not eligible for our Perfect Clean Guarantee:

• items not on our checklists;
• free clean appointments;
• other Free Recleans;
• places not in standard condition (e.g. biohazards, hoarding, etc.);
• post-construction/post-renovation cleans; and
• move-out cleans.

There is no limit on how many Free Recleans you can receive over the course of your relationship with PerfectionCleaning. With that said, we reserve the right to require additional time and payment for future cleans and/or void our Perfect Clean Guarantee for future cleans if Free Recleans are requested excessively.

D. Safety

We strive to foster a safe environment for everyone. Our cleaning staff are employed, background checked, insured & bonded, and professionally trained. We reserve the right to remove our employees from your home should the environment be/become unsafe.

That's where you come in. By using the Services, you agree to assist in fostering an environment that is safe and in Standard Condition by:

• identifying fragile items and communicating this to our cleaner or our customer service team prior to the start of your cleaning appointment;
• accounting for and securing all valuables prior to the start of your cleaning appointment;
• notifying us of pets and, if necessary, placing them in designated enclosures that would not threaten our staff or impede our Services;
• removing any biohazards, including, but not limited to, human bodily fluids, animal waste, rodent feces, live/dead insects, and sharp bio-products (needles, IV tubing, etc.);
• ensuring that all safety measures outlined in our Safety Protocols are adhered to;
• not requiring or requesting the lifting or moving of furniture or heavy items; and
• ensuring construction or renovation work (including touch-ups) has been completed, all contractors have left, and all equipment has been removed – prior to our arrival.

Standard Condition: A space in which there is no excess clutter, places with recent renovations/construction, infestations, excess mold/mildew/buildup of any kind or containing any biohazards including, but not limited to, human bodily fluids, animal waste, rodent feces, live/dead insects, and sharp bio-products (needles, IV tubing, etc.).

E. Residential Cancellation Policy

We assess a $50 cancellation fee to appointments not cancelled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled by 3PM EST the day before the appointment.

F. Damages

Our cleaning staff will conduct themselves professionally in your home. In the rare event accidental damage occurs, you'll need to notify our office within 48 hours of when the appointment is completed either by email (hello@perfectioncleaningnyc.com) or by phone (917) 396-5820, provide us with a photo and estimate of the damages, and be available to be contacted. We cannot guarantee reimbursement for damages that do not comply with this paragraph.

G. Pricing and Discounts

PerfectionCleaning may change the pricing and discounts of its Services ("Pricing or Discount Change") in its sole discretion and at any time. Any Pricing or Discount Change will become effective immediately, unless stated otherwise. Your continued use of the Services after the Pricing or Discount Change comes into effect constitutes your agreement to pay the price modified by the Pricing or Discount Change.

H. Refund Policy

We do not typically offer refunds. We are committed to meeting our clients' needs by offering our Perfect Clean Guarantee (Section 2(C)). Nevertheless, as a customer friendly organization, we are happy to evaluate refund claims. To file a refund claim, please call us at (917) 396-5820 within 48 hours of the completion of the Original Clean.

3. Solicitation of Our Cleaners

We invest heavily in training and background screening to find quality employees for our Services. Hiring our cleaners (current or those employed by PerfectionCleaning within the previous 24 months) and/or offering/receiving side propositions while you're using the Services for up to 18 months after your last appointment with PerfectionCleaning makes you liable for a $25,000 employment referral fee.

4. Your Account

In addition to exercising common sense, you agree to:

• not create more than one account for yourself;
• not create another account if we have already disabled your account, unless you have our written permission to do so; and
• not share your password.

5. Electronic Services and Licenses

PerfectionCleaning grants you a personal, worldwide, royalty-free, non-assignable, nonexclusive, revocable, and non-sublicensable license to access and use our desktop and mobile website, social media pages, mobile application, and other related electronic services ("Electronic Services").

6. Privacy and Security

Your privacy matters to us. You can learn how we handle your information when you use our Services by reading our Privacy Policy. We encourage you to give the Privacy Policy a careful look because, by using our Services, you agree that PerfectionCleaning can collect, use, and share your information in a manner consistent with that policy.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERFECTION CLEANING AND OUR MANAGING MEMBERS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR MULTIPLE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

8. Choice of Law

The laws of New York, other than its conflict-of-laws principles, govern these Terms and any claims and disputes (whether contract, tort, or otherwise) arising out of or relating to these Terms or their subject matter.

9. Contact Us

If you have questions about these Terms, please contact us at hello@perfectioncleaningnyc.com or call us at (917) 396-5820.